Frequently Asked Questions

Dietary Requirements

— I’m gluten-intolerant. Can I order your meals?

Yes, many of our meals are naturally gluten-free. Although we are not Coeliac accredited we spot test our gluten-free meals regularly to ensure that they do not contain traces of gluten (i.e gluten detectable at less than 2.5ppm).  Keep an eye out for allergens that are listed on each product.

— I’m pregnant. Can I order your meals?

That is totally your call! We’ve fed many happy, healthy bumps and mums-to-be. As long as you reheat the meals correctly there should be no safety issues.

— Is your meat halal?

All of our red meat comes from a halal-certified butcher. Our chicken is not halal.

— Do you have vegetarian options?

Plant-based meals are important to us, too! Some meals are naturally vegan and we try and keep all of our vegetarian options as interesting and varied as we can.


— Can I pick up meals from one of your locations?

Yes, we offer a Click & Collect service on all orders! You can collect your order from our Morningside HQ between 11am–4pm five days a week (Monday–Friday), not including public holidays. Select the 'pick up' option at checkout, and you'll receive an email when your order is ready to be collected.

We encourage you to bring your own reusable chiller bags to help reduce packaging waste!

— How many people does a JUK meal feed?

Our meal range comes primarily in a generous single serve size. We also produce some family-sized frozen meals (intended to feed 2 adults and 2 primary aged children) with each production run so availability is limited and does not extend to the entire range of meal varieties. Our Slow & Go meals generously feed 4 people.

— How do you cook it/reheat it?

You’ll find cooking and reheating instructions on the packaging of all our meals.

Some of our frozen meals such our lasagnes and pies require defrosted and cooking in the oven at 180 degrees Celsius for 30 minutes or until bubbling and piping hot.

Other frozens: like our curries are already cooked and simply require being reheated – either from frozen or once defrosted – and this can be done either in the microwave or oven. Depending on the strength of your microwave, it may take between 2–5 minutes to reheat a meal.

— Do you have gift vouchers?

Absolutely! You can purchase electronic gift vouchers online. The recipient can spend it all at once or across multiple orders, like a rolling credit. It’s a fantastic gift idea for new parents, family, friends going through a tough time or someone who just doesn’t like cooking!

Vouchers purchased online are delivered digitally by email to the purchaser and contain instructions for how to redeem them at checkout. You can then either print this voucher off to include in a physical gift card or forward to your recipient.

Please note that all JUK vouchers are issued with a 6-month expiry date.


— What are your delivery zones?

We deliver North Island-wide. Please note that we do not deliver to rural addresses as our chilled packaging will only keep your meals cold for so long. We also do not currently deliver to the South Island, but we're working on it!

— How does delivery work and what time can I expect my meals to be delivered?

We deliver across the whole of North Island Monday to Sunday. Delivery times will depend on your selected delivery option. If you have selected the standard Courier option, orders placed before midday Monday to Thursday will be delivered the following day. Orders placed after midday Thursday will be delivered on Tuesday.

— How much does delivery cost?

Your delivery charge is automatically calculated by our courier provider, and is based on order weight and delivery address.

We offer free shipping on orders over $200, and free Click & Collect from our Morningside kitchen.

— Rural deliveries

We use a third party delivery service, and as such we are unable to offer delivery to rural addresess. This is because our items are perishable, and often there are delays in rural delivery timings. We apologise if you can't get your JUK fix!

— Delivery terms & conditions

Please take care when supplying your delivery details as Jess's Underground Kitchen will not accept liability for incomplete or incorrectly supplied delivery or address details. In the case of incorrect details or attempted delivery, all replacement costs incurred will be at the expense of the purchaser.

If a gate code or other security information is required in order to deliver, please ensure this information is supplied at the time of purchase.

If you are not at home to accept your delivery, we will leave the goods in a location we deem appropriate. Once delivered to the supplied address, we will no longer accept responsibility for the goods delivered.


How do subscriptions work?

Set and forget, and save money at the same time!

Simply choose which products you'd like to place on subscription, and how often you'd like us to deliver, and we'll do the rest for you. You'll save 10% on every subscription order.

It’s easy to swap products, add new products, place your subscription on hold, or cancel and resubscribe at any time. You can make any changes to your subscription at least 48 hours before your next delivery.

What if I don't want a recurring order, I just want to purchase a one-off product?

No worries at all, the items on our store will have the option for you to either purchase as a one-off, or purchase on subscription with a 10% discount. After your first two orders on subscription, you can cancel at any time.

You can also add in one-off products to your subscription order, if you need a top-up or have some extra mouths to feed!

How do I make changes to my subscription?

You can edit or change the products in your subscription, or change the frequency of your deliveries, by signing into your account. You'll be given access to the customer portal once you place your first subscription order.

You can pause, cancel or resume your subscription in the customer portal, too.

Please make any changes at least 2 days before your next order is due to be processed, or these changes will only be reflected on your subsequent order. Depending on the cycle frequency you select, you can have your subscription order delivered every 1, 2, 3 or 4 weeks.

Can I use a gift voucher to buy meals on subscription?

Absolutely! We just need to make a few adjustments in the back end to make this happen, so get in touch with your voucher number and details and we'll help get your order sorted for you.

Festive Feast 2023

What is the Festive Feast?

The JUK Festive Feast is our answer to a stress-free Christmas meal. This year we've curated a gorgeous antipasto spread, three delicious proteins that you can cook in the oven or on the bbq, perfectly simple sides ready for you to add your own twist and even a festive crumble and cream for sharing. Enjoy a huge feast on Christmas Day or split your dishes across several days to get the most out of your hamper this holiday season. All your sauces, marinades and dressings are made for you so all you need to do on the big day is cook your proteins, roast your vegetables and toss it all together for serving!

Our hampers generously feed 8-10 people. All hampers come with the antipasto spread, meats, marinades, side dishes, dessert and chocolate. That's a three course meal, without any prep!

Big, vibrant flavours, the best seasonal produce and delicious meats that are sure to impress, and the best part is you can relax and enjoy your day, too!

How many people does the Festive Feast feed?

Our hampers generously feed 8-10 people. All hampers come with the antipasto spread, meats, marinades, side dishes, dessert and chocolate. That's a three course meal, without any prep!

If you're feeding a crowd, consider ordering more than one hamper to cover all of your bases.

Can I order a smaller hamper?

We are not offering smaller sizes or any customisation to our hampers this year, thanks for your understanding. 

When will my Festive Feast be delivered?

Your hamper will be delivered chilled and ready to pop into the fridge in anticipation of Christmas Day. Orders within Auckland will be delivered on Thursday 21st or Friday 22nd December. Orders outside of Auckland will be delivered on Friday 22nd December or Saturday 23rd December. You can select your preferred delivery slot upon checkout.

Shipping is included and options will be populated depending on your address at checkout. We're able to deliver to most urban, north island addresses – so you can even have it sent straight to the bach!

Can I have my Festive Feast delivered to the bach?

Of course, if it's within our delivery zone! We deliver to most north-island, non-rural addresses. The cart will let you know if we're unable to ship to your address.

What if I'm not home when the courier delivers?

No problem! Our courier driver will leave it in a safe place for you, if possible. If you have specific delivery instructions, or we need to know a gate access code to enter your property, please include these details in the order comments box when you place your order.