Frequently Asked questions
How can I download your iPhone app for ordering?
Couldn't be easier - simply visit the App Store off your Apple device and click download. We'll even send you app-only specials and discounts from time to time! If you love the app, give us a star rating to help make the app even better!
How many people does a JUK meal feed?
We have introduced some new meal sizes for 2018.
JUK Mini – junior versions of our daily fresh meals, perfect for a school-aged kid and light on the spices.
JUK Regular, Paleo & Vegetarian - designed to feed one hungry adult.
JUK Family - spice-friendly, family serves that are perfect for two adults and two children (hungry teenagers may be better suited to a JUK regular meal!)
Can I pick up meals from one of your stores?
Of course. We start cooking at the crack of dawn so your meal is ready from 8am daily. Our stores are open until 7pm Monday to Thursday and till 4pm on Fridays. Otherwise we offer a delivery service that covers most Auckland suburbs, so you can have dinner delivered direct to your door.
I’ve ordered dinners for the week. Will everything be delivered on Monday?
Our fresh meals are only available on the day they are made, as we cook them fresh each day. So Monday’s meals are delivered (or ready to collect) on Monday, Tuesday’s meals on Tuesday, etc. Meals are available for collection from 8am daily, or delivered within normal business hours (8am-5.30pm). If you're worried about your fresh meal being delivered when you're not at home, why not have the delivery made direct to your workplace?
If you've ordered a mix of fresh and frozen meals for the week, we'll aim to deliver the frozen items on the same delivery day as your first fresh meal/s for the week. But you can also nominate your preferred day for the delivery of any add-on products.
How does delivery work and what time can I expect my meals to be delivered?
Orders must be received by 5am for same-day delivery.
We aim to deliver meals between 8am-5.30pm daily – dependent on traffic and number of deliveries on any particular day. If you're not home to receive your delivery, you'll receive a confirmation txt that your order has been left in a safe place.
We add a small delivery surcharge to cover the cost of petrol and our friendly driver who scoots around in a refrigerated truck and hand-delivers your meals. The charges increase slightly depending on how far away you live from our Remuera kitchen, so check your postcode and see what zone you fall into.
I’m gluten-intolerant. Can I order your meals?
Many of our meals are naturally gluten-free. Our paleo meals are always gluten-free. We do not operate a gluten-free kitchen so all meals may contain traces of gluten.
I’m pregnant. Can I order your meals?
That is totally your call! We’ve fed many happy, healthy bumps and mums-to-be. As long as you reheat the meals correctly there should be no safety issues, even with rice-based dishes as we cook everything fresh on the day.
I want to eat-in at your deli. Why are your coffees served in takeaway cups – isn’t this bad for the environment?
We hold takeaway licences at both of our delis. All our packaging - coffee cups, coffee lids (a lot of lids are recyclable, but not compostable), plates, cutlery are 100% biodegradable, compostable and organic. They all go straight into a designated compost bin (along with our food scraps) which are picked up twice a week by local company We Compost. We like to think that we’re helping the planet rather than attributing to waste!
If you don't have a compost bin at home or work, leave your meal packaging out on your next delivery and we'll take it away for you and put it in our big compost bins. Or if you're popping into one of the delis for coffee, feel free to bring your used packaging in and dispose of it in-store. Together we can improve waste management, reduce greenhouse gases and protect the environment!