Yes, we offer a Click & Collect service on all orders! You can collect your order from our Morningside HQ between 8am–3pm five days a week (Monday–Friday), not including public holidays. Select the 'pick up' option at checkout, and you'll receive an email when your order is ready to be collected.

Please note click & collect orders are not packed with any extra insulation or ice packs.

We will hold click and collect orders for up to a maximum of 5 days. If you are not able to collect we can arrange delivery at your own cost. Otherwise we will refund your order less a $5 admin fee.

Just show your confirmation email to our staff when you arrive!

We've got a size for everyone! We have meals in single serves, double serves for sharing, and family-sized serves (intended to feed 2 adults and 2 primary aged children) depending on your appetite.

Our share meals (which include just the protein and sauce) give you 4 generous servings. Just add your own rice, noodles, or veggies to make it a complete meal!

Our soups come in 1-litre pouches so will give you 2-3 serves.

You’ll find cooking and reheating instructions on the packaging of all our meals.

Some of our frozen meals such our lasagnes and pies are best defrosted and baked in the oven at 180 degrees celsius for 20-25 minutes or until bubbling and piping hot.

Other frozen meals, like our curries, are already cooked and simply require being reheated – either from frozen or from defrosted – and this can be done either in the microwave or oven. Depending on the strength of your microwave, it may take between 2–5 minutes to reheat a meal.

Yes! If microwave instructions are listed, that's the best way to reheat it. But you can still use your oven if you prefer.

Pre-heat your oven to 180˚C, remove from box and bake with film intact for 20-25 minutes - oven times may vary.

*Please note some meals will instruct you to remove film.

*warning: tray may melt if placed too close to the element

Absolutely! You can purchase electronic gift vouchers online. The recipient can spend it all at once or across multiple orders, like a rolling credit. It’s a fantastic gift idea for new parents, family, friends going through a tough time or someone who just doesn’t like cooking!

Vouchers purchased online can be delivered digitally by email to either the recipient or the purchaser, and contain instructions for how to redeem them at checkout.

We've made it as eco-friendly as possible! Here's how to handle each part:

Our cardboard sleeves are 100% recyclable. Our C-PET trays are made from 80% recycled plastic and are 100% recyclable.

The cardboard boxes your meals arrive in can be broken down and placed in your regular household recycling.

The ice gel packs are reusable, made without any nasty chemicals, and are completely drain-safe and compostable. If you’d like to dispose of them, simply pour the gel into your garden, bin, or down the drain — it can even help your soil retain moisture. The plastic pouch can go into your local supermarket’s soft plastics recycling bin, just make sure it’s clean and dry first.

Inside the box, we use Wool Cool insulation, which is made from 100% sheep’s wool. It’s a highly sustainable and effective natural material. To dispose of it, just remove the wool from the plastic lining. The wool can go in your compost or green bin, or even straight into the garden. The plastic liner can also be recycled with soft plastics at your local supermarket.

Yes, many of our meals are naturally gluten-free. Although we are not Coeliac accredited, we spot-test our gluten-free meals regularly to ensure that they do not contain traces of gluten (i.e gluten detectable at less than 3ppm). Keep an eye out for allergens that are listed on each product.

That is totally your call! We’ve fed many happy, healthy bumps and mums-to-be (including Jess during her pregnancies!)

Our meals are made fresh and snap-frozen – same as if you were batch-cooking and filling your freezer with your own homemade meals. As long as you reheat the meals correctly there should be no safety issues.

All of our red meat and chicken come from a halal-certified butcher.

Plant-based meals are important to us, too! Some meals are naturally vegan and we try and keep all of our vegetarian options as interesting and varied as we can.

We deliver all across New Zealand! Please note that we do not deliver to rural addresses at the moment, as our chilled packaging will only keep your meals cold for so long.

You will be presented with all available delivery options when you checkout. Delivery times will depend on the available service for your address.

Orders placed before 12pm Monday to Thursday will be delivered the following day. Orders placed after 12pm Thursday will be delivered on Tuesday.

We use a third party delivery service, and as such we are unable to offer delivery to rural addresess. This is because our items are perishable, and often there are delays in rural delivery timings. We apologise if you can't get your JUK fix!

Please take care when supplying your delivery details as Jess's Underground Kitchen will not accept liability for incomplete or incorrectly supplied delivery or address details. In the case of incorrect details or attempted delivery, all replacement costs or redelivery costs incurred will be at the expense of the purchaser.

If a gate code or other security information is required in order to deliver, please ensure this information is supplied at the time of purchase. Please ensure there is a NZ contact number included with your order. This is passed on to the courier for delivery.

If you are not at home to accept your delivery, we will leave the goods in a location we deem appropriate. Once delivered to the supplied address, we will no longer accept responsibility for the goods delivered.

If your parcel is not able to be left anywhere safe, it will be returned to the courier's depot in Otahuhu and stored in their base chiller. You can choose to have the parcel redelivered incurring a $25 redelivery fee or you can collect it from the courier depot at no extra charge.

Jess's Underground Kitchen produce ready-made frozen meals. We aim to have them arrive frozen at your doorstep. However, if for any reason your meals have started to defrost, they can be placed in the fridge and consumed within 3-5 days.

We handle all of our meals with care, but if items in your parcel have been damaged during transit, we will refund the cost of the meal or provide a credit to be used on your next order. Replacement meals may be issued at the discretion of Jess’s Underground Kitchen. Please contact our customer service team for more help.

Set and forget, and save money at the same time!

Simply choose which products you'd like to place on subscription, and how often you'd like us to deliver, and we'll do the rest for you. You'll save 10% on every subscription order.

It’s easy to skip a delivery or cancel and resubscribe at any time. You can make any changes to your subscription at least 48 hours before your next delivery.

No worries at all, the items on our store will have the option for you to either purchase as a one-off, or purchase on subscription with a 10% discount. After your first two orders on subscription, you can cancel at any time.

You can also add in one-off products to your subscription order, if you need a top-up or have some extra mouths to feed!

It’s easy! Just log in to your account and head to the customer portal — you’ll get access to this once you place your first subscription order. From there, you can update your products, change your delivery frequency (every 1, 2, 3 or 4 weeks), or skip, pause, cancel, or reschedule an order.

Just remember to make any changes at least 2 days before your next order is due to be processed, otherwise they’ll kick in for the following one.

Yes! You can have as many subscriptions as you like, with different delivery schedules and even to different addresses.

Want to send weekly orders to your parents and get a monthly order for yourself? No problem — you can set it all up easily through your customer portal.

While you can’t swap items in our pre-made hampers, you can totally build your own! Just add the items you want to gift to your cart, include a note for the recipient, and we’ll pack it up as a gift for you.

Yes! On the cart page, just before checkout, you’ll see a box on the lower right that says “Leave a note with your order.” You can add a message for the recipient there, as well as any special delivery instructions for the courier.

Nope! We do not include receipts or pricing info with your order. You will get a packing slip that shows what’s inside. However, if any of the gifted items are out of stock, we reserve the right to make product replacements as necessary.