Frequently Asked Questions

Many of our meals are naturally gluten-free. Our paleo and keto meals are always gluten-free. Keep an eye out for the allergens that are listed on each product. We do not operate a gluten-free kitchen so all meals may contain traces of gluten.

That is totally your call! We’ve fed many happy, healthy bumps and mums-to-be. As long as you reheat the meals correctly there should be no safety issues, even with rice-based dishes as we cook everything fresh on the day.

We believe in sustainability and supporting local suppliers and businesses as much as possible. While our ingredients aren’t 100% certified organic, we only use free range meats and eggs in our food.

We sure do! High fat and low carb is the name of our daily keto meal game – we keep our vegetables above-ground for naturally low sugar levels, with plenty of full-fat dairy and not a grain in sight. 

Plant-based meals are important to us, too – so every day we offer a veggie alternative to our fresh daily meal. Some meals are naturally vegan and we try and keep all of our vegetarian options as interesting and varied as we can.

Eating like a caveman is easier than it was 2000 years ago, thanks to our heat-and-eat paleo meals! Grain-free, gluten-free, dairy-free and refined-sugar-free – if you’re looking for our healthiest meal options then look no further than our paleo serves.

We believe in sustainability and supporting local suppliers and businesses as much as possible. While our ingredients aren’t 100% certified organic, we only use free range meats and eggs in our food.

Couldn't be easier - simply visit the App Store off your Apple device or Google Play off your android device and download. We'll even send you app-only specials and discounts from time to time! If you love the app, give us a star rating to help make the app even better!

Our meal range comes primarily in a generous single serve size. We also produce some family-sized frozen meals (intended to feed 2 adults and 2 primary aged children) with each production run so availability is limited and does not extend to the entire range of meal varieties. Our Slow & Go meals generously feed 4 people.

Of course! Select this option when you checkout, and you can collect your meals for free. Our Auckland stores are open until 4pm Monday to Friday and until 3pm on Saturdays. 

We hold takeaway licences only at our Herne Bay, Remuera and Devonport delis. All our packaging - coffee cups, coffee lids (a lot of lids are recyclable, but not compostable), plates, cutlery are 100% biodegradable, compostable and organic. They all go straight into a designated compost bin (along with our food scraps) which are picked up twice a week by local company We Compost. We like to think that we’re helping the planet rather than attributing to waste!

If you don't have a compost bin at home or work, leave your meal packaging out on your next delivery and we'll take it away for you and put it in our big compost bins. Or if you're popping into one of the delis for coffee, feel free to bring your used packaging in and dispose of it in-store. Together we can improve waste management, reduce greenhouse gases and protect the environment!

We also sell Keep Cups in-store, and you are welcome to bring your own.

Our Parnell store has a sit-in licence so we can serve coffees and food in and on crockery. You are welcome to stay as long as you like! And of course grab a takeaway coffee to go if you need, too.

We've got four beautiful locations in Auckland — come in and visit us!

203 Jervois Road, Herne Bay, Auckland 1011
158 Remuera Road, Remuera, Auckland 1050
305 Parnell Road, Parnell, Auckland 1052
40 Victoria Road, Devonport, Auckland 0624

We use the delicious Supreme Boxer Blend in all of our stores – dark chocolate & maple notes for a toasty, full-flavoured cup. We have a decaf blend available, and multiple milk options in each store including dairy-free options of soy, almond, oat and coconut.

YES! All our packaging, coffee cups, coffee lids (a lot of lids are recyclable, but not compostable), plates, cutlery are 100% biodegradable, compostable and organic. They all go straight into a designated compost bin (along with our food scraps) which are picked up twice a week by local company We Compost. We like to think that we’re helping the planet rather than attributing to waste!

At JUK our meals are known for their big, bold flavours. Chilli is Jess’ favourite ingredient and while we don’t shy away from the spice we still work hard to ensure that flavours are well balanced in all meals. 

You’ll find cooking and reheating instructions on the packaging of all our meals.

Fresh meals: Fresh meals simply require reheating in the microwave for 2-3 minutes or until hot. If you don’t have a microwave, don’t worry. Most meals can be easily transferred to an oven dish or fry pan to be reheated quickly in the oven or on the stove.

Frozen meals: Some frozen meals such our lasagnes and pies require defrosted and cooking in the oven at 180 degrees Celsius for 30 minutes or until bubbling and piping hot.

Other frozen: like our curries are already cooked and simply require being reheated – either from frozen or once defrosted – and this can be done either in the microwave or oven. Depending on the strength of your microwave, it may take between 2–5 minutes to reheat a meal.

Absolutely! You can purchase online or in-store. The recipient can spend it all at once or across multiple visits, like a rolling credit. It’s a fantastic gift idea for new parents, family, friends going through a tough time or someone who just doesn’t like cooking!

Vouchers purchased online are delivered digitally by email to the purchaser and contain instructions for how to redeem them at checkout. You can then either print this voucher off to include in a physical gift card or forward to your recipient. When prompted to select a shipping method simply choose any store pick up location to avoid being charged a shipping fee (even though there will be no physical voucher to collect). 

Please note that all JUK vouchers are issued with a 6-month expiry date.

Of course! Select this option when you checkout, and you can collect your meals for free. Our Auckland stores are open until 4pm Monday to Friday and until 3pm on Saturdays. Otherwise we offer a delivery service that covers most north island addresses, so you can have dinner delivered direct to your door. 

We deliver across Auckland and the North Island of New Zealand. Please note that delivery to rural addresses is not advised as our chilled packaging will only keep your meals cold for so long, and because we use third party couriers we cannot guarantee a delivery date.

Please place your order by midday to ensure next-day delivery (weekdays only). We aim to deliver meals between 8am-5.30pm. 

If you live on the outskirts of town, please note that delivery to rural addresses is not advised as our chilled packaging will only keep your meals cold for so long, and because we use third party couriers we cannot guarantee a delivery date. We will contact you if we think your address is rural before we ship it, as we can still send it but it'll be at your own risk.

Orders received by 12pm on weekdays will be eligible for next-day delivery.

We pack orders with an ice pack so don’t worry if you are not at home to receive it, or, better yet, get it delivered to your work and make your co-workers jealous! 

And we are now shipping North-Island wide. These orders will be delivered on an overnight courier, so please allow at least 36 hours after placing your order to receive them. Please note that delivery to rural addresses is not advised as our chilled packaging will only keep your meals cold for so long, and we cannot guarantee a delivery date.

JUK-Bucks are our very own loyalty & reward scheme. Every order you place – online or in-store – earns you JUK-Bucks, which you can then redeem for a number of different rewards. There are other ways to earn JUK-Bucks too, like referring a friend to JUK, reviewing products and we even gift you bonus JUK-Bucks on your birthday! 

Log into your JUK-Bucks account (you'll find the tab on the right hand side of the website). From here you can see how many points you have, and what rewards have been unlocked for you to spend your JUK-Bucks on. When you choose to redeem a reward, a special code will be emailed to you, for use online or in-store. Remember that your reward codes have a 30-day expiration date. Please also note that you can only use one discount code per order. Discounted orders will not accrue JUK-Bucks.

No – they are specifically your JUK-Bucks and associated with your account, so you can't gift them to anyone else. But you can always use your JUK-Bucks to send a tasty meal to a friend, instead! 

Yes, all JUK-Bucks expire a year after they've been accrued. You'll get an email reminding you when they have 30 days left before expiring, so you don't miss out.

Tell us how many people you are feeding and how many days you would like to be fed and we will do the rest for you. It's as simple as that! We deliver deliberately delicious ready-made meals to you door every week. Payments are processed on a Friday night for the following week, so get your order in before Friday to receive subscription meals the following week. Remember that you can make changes to your following week's order before Friday, too.

Yes! You can pause or alter your upcoming orders at anytime. Want to add in an extra one-off meal? No problem. From the home page click the account icon in the top left-hand corner and under the heading 'Account Details', select ‘Manage Subscriptions’ from here you can change your orders, your address, payment info, manage upcoming orders, view your transaction history and more. Changes for the following week must be made by Friday evening of the week proceeding (when your subscription payment will be processed).

We know you love flexibility. Skip or cancel deliveries whenever suits.

Yes, you can. Simply navigate to the ‘Manage Subscriptions’ page and you are able to alter your address for your next order.

Provided the order has not already been processed, yes, you absolutely can! Navigate to the ‘Manage Subscriptions’ page and you are able to alter your upcoming orders.

No, unfortunately not. Because our subscription process is independent from the Shopify checkout the discount codes will not work. You can use these in store or when purchasing one-off items on the website.

—  Are your hampers Gluten Free?

All of the ingredients in our hampers are naturally Gluten Free excluding the Mediterranean Israeli Couscous Salad. The couscous could be swapped for an alternative gluten-free grain such as quinoa, but please note that while all care is taken, we do produce other gluten-containing products in our kitchen.

—  Do you cater for coeliac?

While all care is taken, we do produce other gluten-containing products in our kitchen.

—  Are your hampers dairy-free?

Hamper side dishes: To make your Christmas side dishes dairy-free omit the feta from the Mediterranean Israeli Couscous Salad or place this on the side. Proteins: The only Christmas proteins containing dairy are the Cranberry, Quinoa & Feta-Stuffed Butternut and the Za’atar Roast Lamb with TahiniYoghurt. For the Za’atar Roast Lamb, keep the tahini yoghurt dressing on the side for those with dairy intolerances.

— Do you have vegetarian and vegan options?

We do! You can make our side dishes vegan and vegetarian by omitting the feta from the Mediterranean Israeli Couscous Salad and use an alternative oil instead of duck fat to roast your potatoes in. Our Stuffed Butternut Squash protein is vegetarian, and our Walnut & Cranberry Nut Roast is vegan.

— Do you proteins include nuts?

The only proteins that include nuts is our Stuffed Butternut Squash and the Vegan Walnut & Cranberry Nut Roast. Please note, we do produce other products in our kitchen containing nuts.

It sure does. When you select your hamper – you will receive: roasted duck fat potatoes, Charred broccolini with orange & almond gremolata, a Mediterranean couscous salad with roasted tomatoes& feta and a Green garden salad with toasted seeds & Champagne dressing. You can select extras at the next step if you would like to make your festive feast into a real show stopper!

Yes, a brandy snap kit with homemade salted caramel sauce is included in your hamper, and it’s delicious!

Our hampers are available for pick-up from our stores on the 23rd of December. Please note, we do not allow for hamper collections before this date.

Where do I find your store locations? You can find our store locations by following the link here.

We sure do! We deliver North Island wide. Your hamper will be delivered on the 23rd and 24th of December. Please note, we do not deliver to rural addresses, get in touch by emailing us at hello@juk.co.nz if you are not sure if your address is rural.